Eligibility Form Is the property or land located in England or Wales?
I am sorry but we can only assist if the property was located in England or Wales. Are you named as a tenant on the tenancy agreement?
Could you please supply some more information on your connection to the property?
Confirm connection information is correct
Is your landlord a housing associaton or a local authority?
I am sorry it looks like unfortunately on this occasion we won’t be able to assist you Thank you for taking the time to enquire. Is there currently any disrepair at your property?
I am sorry but we can only assist if your property has or had unresolved disrepairs in the last 5 years. Have you informed your landlord of the disrepair?
I am sorry but we can only assist if you have reported the issues to your landlord. Has the disrepair caused you or someone who lives with you at the property: An injury; To develop a health problem; or Made a pre-existng health problem worse?
Could you please supply some more information?
Confirm information is correct
If your landlord has tried to come and inspect the disrepair or to fix it, did you let them in?
I am sorry it looks like unfortunately on this occasion we won’t be able to assist you as your landlord has attempted to repair the issue. Thank you for taking the time to enquire.
Can you briefly describe the disrepair?
Confirm disrepair information is correct
Can you briefly describe when and how you informed your landlord of the disrepair?
Confirm how landlord was informed was correct
Has your landlord completed all of the repairs to your satsfacton?
I am sorry it looks like unfortunately on this occasion we won’t be able to assist you as your repairs have been completed. Thank you for taking the time to enquire.
Could you please supply some more information about the incomplete repairs?
Confirm repairs information is correct
Do you have any rent arrears?
Confirm rent arrears information is correct
Have you ever been declared bankrupt, or do you have an IVA?
Thank you for completing our eligibility ques:ons. One of our experienced claims assessors will review the information provided and will be in touch in the next 48 hours to discuss next steps. If you have any queries in the mean time, please head over to our FAQ page.
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